Delivery and Customer Information

Delivery Information

At the moment we only offer deliver within the Republic of Ireland

Providing products are in stock delivery should take 1-2 working days.

Items which are not in stock could take from 2-5 working days.

To save you money the delivery price is calculated based on the weight of your order.

Orders under 2kg will be sent using An Post.

Orders over 2kg or bulkier orders will be sent using a courier service.

Delivery Prices

Free delivery when you spend over €100

Orders up to 100g - €3

Orders from 100g - 250g = €3.50

Orders from 250g - 500g = €4.50

Orders from 500g - 10kg = €5.00

Order over 10kg = €7.95


Order online or by phone

We accept orders through our website or by phone. Orders on our website can be placed 24hrs a day and paid with through paypal. If ordering by phone please by advised that we only accept phone orders Monday-Friday from 10am -4pm. Please have your credit card, name and address and email details ready. Please phone 0404 32498 to place your phone order

Returns & Replacements

We will accept the return of goods found, on delivery to the Customer, to be faulty or not working in accordance with the manufacturer’s specification and notified to us within 1 working days of receipt (see RMA below) or within the manufacturer’s warranty return policy. If you wish to return goods to you must first obtain an RMA (Returned Merchandise Authorisation) number from our Customer Service Department by email to The reason for using email is to provide a record. Where you do not have email address please call 0404-32498. An RMA will remain valid for 29 days. It is your responsibility to return the goods to us. Goods returned to us must show the RMA number clearly on the outside of the packaging or they will not be accepted at our warehouse. They must be packaged securely and include all manuals, accessories, original packaging and the manufacturer’s packaging must not be defaced. A charge will be applied to rectify any damage to the goods or packaging. Goods returned with a pre-approved RMA will be inspected within a reasonable time of arrival. Where all conditions outlined above are met a credit will be issued to the account used for the original purchase. In other cases (excluding “Distance Selling Directive” returns) we will, at our discretion, raise a credit less any applicable charges to remedy any damage as outlined above. Goods returned as faulty or where any damage to returned goods is judged to be excessive or to have caused the fault for which the goods are returned or are subsequently found not to be faulty, as defined by the manufacturer’s warranty, will be subject to a handling charge. In such cases the customer will be notified that we will not accept the return and the goods will be made available for collection. If such goods are then not collected within 30 days they will be disposed of without recompense.



  The price a Customer has to pay is shown on a irishpetshop order confirmation. The Customer will confirm this price at the time of order by authorising the order. Payment will be made prior to the supply of the Products. IrishPetShop will suspend delivery of the Order until payment is received in full.


Security & Personal information

You are responsible for the security and proper use of all passwords relating to the service and must take all necessary steps to ensure that all passwords are kept confidential, secure, used properly and not disclosed to Sether people. If you forget any password, by contacting the customer service centre by telephone and satisfying such security checks as we may operate, you will be given a new password to enable you to use the service. Deliveries and Collections When an order is placed and payment completed the goods in-stock are dispatched the next business day, by Courier, It is your responsibility to check the goods on receipt. Orders placed through our online shop are for delivery only and cannot be collected. An order can be placed for goods shown but not in stock. Those items will be dispatched as soon as they become available. Where some items from your order are not in stock those items in stock will be dispatched and those which are not in stock will be dispatched as they return to stock. Where an item is not expected to return to stock we will contact you. Any errors or discrepancies with your order, damage to goods or packaging, on delivery to you, must be notified by email to our Customer Service Department (see Return of Goods) within 24 hours of receipt of goods. If the estimated delivery date cannot be met the customer will be advised of a proposed new delivery date. If the customer is not satisfied with this revised date and if the order is not delivered within the date specified the customer may cancel the order without charge and obtain a full refund.



  You (the Customer) agree to: Provide true, accurate, current and complete information which you are required to provide when you register as a User of Pet Depot Direct ("User Information"); and notify Pet Depot Direct immediately of any changes to the User Information. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use. We reserve the right to terminate your account (including user name and password) if any User Information is untrue, inaccurate, out-of-date or incomplete


Cancelling an Order

  Please ensure the accuracy of your order before completing the payment stage as an order placed for an in-stock item is processed and dispatched within a very short period and therefore cannot be cancelled. 6.2 Orders erroneously placed will incur a 5% cancellation fee.


Stock and Availability

Pet Depot Direct Maintains stock in our showroom / Office / Distribution Warehouse, which is used to full fill orders from our online shop


Change of Mind

If you wish to return goods to us under the “Distance Selling Directive” you must contact our Customer Service Department by sending an email to indicating this as the reason for your return of goods (see Return of Goods) and obtain an RMA (Returned Merchandise Authorisation) number. It is the responsibility of the purchaser to return the goods to us at their expense. The goods will be checked upon receipt and where they meet the requisite conditions a credit will be issued using the same method as used to pay for the goods. If the goods are found to have been damaged a credit will not be issued and the purchaser will be notified that the goods will be made available for collection. If the goods are then not collected within 30 days they will be disposed of without recompense.


Manufacturer's Warranty

All goods supplied carry a manufacturer’s warranty. This will deal with the repair of any product which was working at the point of receipt but developed a subsequent fault. Warranty varies with manufacturer and you should check your documentation and contact the manufacturer or their advised agent for help before returning goods to us. Our Customer Service Department can advise you on this.



  We offer no guarantee of suitability for the product you select and the onus lies with you to satisfy yourself in advance of purchase. We cannot accept responsibility for circumstances outside our control, such as in the case of strikes, fire, war, acts of terror, riots, violent disorder, natural disasters, shortages in stock or transportation, exchange fluctuations, currency shortages, governmental or regulatory action, or delays in deliveries from suppliers or manufacturers or the effect of such delays. In such an event the agreement for sale can be terminated by either party, without compensation, with written notification to the other after two months or any time thereafter. We will seek to resolve any dispute amicably and where that is not possible then through an agreed third party and where such effort does not reach an outcome satisfactory to both parties then it should be referred to the relevant court of law. We will not accept any responsibility or liability for customer data. It is the responsibility of the customer to ensure they have a copy of or have removed any data from a product before returning it to us